Customer Support

We are proud of the longstanding and successful cooperation with many leading software companies.

We support you by providing direct support to the customer and compensate for a lack of in-house customer support through a high quality one-on-one dialog. Each of our employees is trained and understands the mechanics and key points of emerging issues.

We offer target and result-oriented support to your customers and potential customers based on your requirements and your corporate philosophy. We can offer individualized and tailor-made solutions for all your customer support and customer communication needs.

In addition to transparency, you will receive effective, measurable performance reviews on the achievement of our targets. Reporting is an integral part of our services and is therefore the foundation for internal quality management on your end. We can gladly help you with the following tasks:

  • Billing & account support
  • Technical support
  • Bug tracking
  • Game mastering
  • In-game support & in-game chat moderation
  • In-game event management
  • RMT & anti-fraud management
  • Programming of customized support tools