Virtual forums always feature lots of straight talk, and that talk is immediate and intense. No other location can transport the collective opinions of the community better than an official platform like a forum or social media channel. This is one of the important mediums to generate interest and positive opinions, especially in the pre-release phases. But this fast-paced accessibility and directness also involve some risks and a good atmosphere can sour very quickly.
Our professional Community Supporters minimize this risk with psychological discretion. Community Support means more to us than just the usual forum moderation tasks like generating and closing threads or answering user questions. Monitoring forum users and identifying the opinion leaders among the forum users is just as important as guiding the general mood within the game community.
Our Community support team provides a steady presence in your forums as well as other official platforms and can thus quickly and professionally analyze and contain potential hot spots. We act as persons of respect for the community, but also make sure that they accept us as one of them to secure the positive image of your official forums.